Delighting customers is one of our core values, and since Reincubate was founded in 2008, we've put our ❤️ and time into building a product that delights customers, and done our utmost to satisfy them.
Reincubate is a small company based in London, England, and is blessed with some of the world's most stringest data protection and software regulation. We're not a massive, faceless corporation, and neither are we building an inexpensive product offshore. In fact, you'll have been sent our founder Aidan's personal email address in your order confirmation email.
Our terms and conditions (see section 13) describe our refund guarantee in detail. It states that we refund within 30 days of purchase if the software hasn't been used, or if there is a fault we cannot resolve.
As we really want to delight customers, our support team assess refund requests more leniently with these in mind:
- If our software provided value it should be fairly recognised 🤝
- It's vital users give us the opportunity and information needed to help resolve problems, both to help them and others ♻️
- The free version of our software exists to allow users to get a feel for what data is present and can be recovered 🙏
Refunds can be requested by contacting the support team.